The 14 Day Window to use our Satisfaction Guarantee starts on the day of delivery. For example, if your order arrives on Monday, May 13th, you have until Monday, May 27th to reach out to us.

No, you just need to contact us within 14 days of your vaporizer being delivered to make use of our Satisfaction Guarantee. As long as you contact us within that period, we’ll honor the guarantee, even if takes a little longer to go through the troubleshooting and return process. Once you receive your return label from our team, you will have 14 days to return your item before your 14 days end.

If you decide to exchange your vape for a lower priced vaporizer, we’ll refund you the price difference. If you exchange it for a higher priced vaporizer, we’ll send you an invoice for the price difference.

We charge a restocking fee for any vaporizers or accessories returned to us for a refund. If your return is set up for a refund, you will be charged a $10 restocking fee, and a $10 shipping fee.

All vaporizers are eligible for a return. Please note we do not accept returns of used accessories. The returned items must be in working condition. If a unit is broken or damaged because it fell off the roof, into the pool, or the dog chewed on it, it is not eligible for return under warranty or our 100% Satisfaction Guarantee. If you’re having an issue with your vape that isn’t a result of a mishap, you can also reach out to us for help using your vaporizer or troubleshooting potential issues.

Yes. Unopened, unused merchandise can be returned within 30 days for an exchange, refund, or store credit. If you return unused merchandise within 30 days, we charge a $10 restocking fee and $10 shipping fee. For store credits we charge a $10 restocking fee.